You may return your purchase for a refund or exchange within 14 days of receipt.* If you would like to return/exchange your item(s) please contact us so that we can assist you with your return/exchange. All item(s) must be in new condition and shipped in the original packaging for returns or exchanges. Original shipping is non-refundable. In the case of an exchange, the new item(s) being sent to you will be shipped via economy postal/media mail at no additional cost to you. (Note: It may take 2-3 weeks to ship your keepsake, not including return shipping time and processing time once we receive your return for exchange).
*Signed keepsake books are non-refundable.
Should you have any issues with your shipment upon arrival please contact us immediately so that we may handle the issue appropriately. Just as we want to have a happy planet, we really want to have happy customers!
If you have any questions or comments regarding our policies please feel free to contact us.
It is important to us to be conscious of our impact on the environment. Your purchase will be packaged in a white and green bio-bag for moisture protection. Though this may not be a common choice, we found it to be the best option for moisture protection and the planet. Your purchase is then enclosed in a 100% recycled media mailer to keep your purchase protected from dents and dings. We use scraps from other shipments to make small cardboard pieces that are placed at the ends of the keepsake to prevent the book from shifting during shipping. Yeah, we know, this is a lot of information. But, we think it’s important that you know we set our standards high, and we place a lot of value on protecting this planet as well as your keepsake.
To learn more about Bio-Bag Technology click here!
Please reuse or recycle the packaging from your shipment. :0)
Your privacy and security is important to us. Your purchase information is collected on PayPal, and is stored securely. We do not share this information with any other parties. Please feel free to contact us if you have any questions.
You do not have to have a PayPal account to make a purchase. You may simply make a purchase via credit card as a guest if you choose.
Disclaimer: Any sites referenced on My Angel, You Are Loved providing products or services, are referenced on this site because they were found to be valuable resources. We are not compensated for providing their information.
This site does not replace counseling. If you are suffering loss, and you feel you need help, please contact a professional counselor or mental health care specialist to guide you.